Welcome to Fearless Fluency (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
1. Who We Are
We are Fearless Fluency, located at John de Mierre House, 20 Bridge Road, Haywards Heath, RH16 1UA, United Kingdom.
2. Data We Collect
We collect the following personal data:
- Personal Information: Name, email address, phone number, and other details you provide when submitting forms, creating an account, or contacting us.
- Usage Data: IP address, browser type, device information, pages visited, and time spent on our site, collected via cookies, pixels, or analytics tools (e.g., Google Analytics).
- Cookies and Similar Technologies: Essential cookies for site functionality and optional cookies for analytics and marketing (see our Cookie Policy for details).
3. How We Use Your Data
We process your personal data to:
- Provide and improve our services (e.g., account management, course delivery).
- Respond to inquiries or support requests.
- Analyze website performance and user behavior (with consent for non-essential cookies).
- Send marketing communications (with your consent, where required).
- Comply with legal obligations (e.g., record-keeping, tax compliance).
4. Legal Basis for Processing
We process your data based on the following legal bases under UK GDPR:
- Consent: For non-essential cookies (analytics, marketing) and marketing emails. You can withdraw consent at any time via [cookie settings link] or unsubscribe links.
- Contract: To fulfill services you request (e.g., account creation, course access).
- Legitimate Interest: For essential website functions, basic analytics, and fraud prevention, balanced against your rights.
- Legal Obligation: To comply with regulatory requirements (e.g., tax or data protection laws).
5. Data Sharing
We may share your data with:
- Third-Party Service Providers: Processors like hosting providers, analytics tools (e.g., Google Analytics), or payment processors, bound by UK GDPR-compliant agreements.
- Legal Authorities: When required by law (e.g., HMRC, law enforcement).
- Business Transfers: In case of a merger or acquisition, with safeguards to protect your data.
We do not sell your personal data.
6. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Correct inaccurate data.
- Delete your data (subject to legal obligations).
- Restrict or object to processing.
- Request data portability.
- Withdraw consent for processing based on consent (e.g., marketing).
To exercise these rights, contact us at info@fearlessfluency.co.uk. We’ll respond within one month, extendable to three months for complex requests. You may also lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.
7. Data Retention
We retain personal data only as long as necessary:
- Account Data: Until you delete your account or request deletion, unless legal obligations require retention (e.g., tax records for 6 years).
- Analytics Data: Up to 24 months for aggregated analytics, unless you withdraw consent for non-essential cookies.
- Inquiry Data: Up to 12 months after resolution, unless further retention is justified.
8. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience. Our cookies include:
- Essential Cookies: For site functionality (e.g., session management, login).
- Analytics Cookies: To analyze site usage (with consent).
- Marketing Cookies: For personalized ads (with consent).
For details, including how to manage preferences, see our Cookie Policy. You can adjust settings via our cookie banner or browser settings.
9. Security
We implement robust security measures, including encryption, secure servers, and access controls, to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.
10. International Data Transfers
If your data is transferred outside the UK (e.g., to third-party processors in the US), we use safeguards like UK-approved Standard Contractual Clauses to ensure UK GDPR-level protection. Contact us for details on specific transfers.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before sharing data.
12. Changes to This Policy
We may update this Privacy Policy to reflect legal or operational changes. The latest version will be posted here with the updated date. Significant changes will be notified via email or website notice.
13. Contact Us
For questions or concerns, contact:
- Email: info@fearlessfluency.co.uk
- Address: Fearless Fluency, John de Mierre House, 20 Bridge Road, Haywards Heath, RH16 1UA, United Kingdom
